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The Airplane Shop Frequently Asked Questions

Airplane Shop

The Airplane Shop model airplane catalog is the world’s most relied upon in-flight connection for high-quality models, from commercial resin and plastic airplane models to diecast military model aircraft and more. The Airplane Shop is the world’s most relied-upon connection for high-quality transportation collectibles. Whatever your interest, commercial, military, or pure entertainment, this gift and collectibles catalog is just perfect for you.

The Airplane Shop Catalog Cover

The Airplane Shop catalog

Aviation lovers will be flying high when they reach their final shopping destination for premium model aircraft. The Airplane Shop model airplane catalog has assembled the finest, most extensive selection of scale airplane models, serving collectors who are fans of commercial planes, military planes, spacecraft, plastic, or diecast airplanes with a model selection that caters to aircraft enthusiasts who are both young or old.

Commercial model airplanes

Whether you’ve flown the friendly skies with American Airlines, Delta, TWA, or United Airlines, The Airplane Shop features your favorite display model replicas waiting on the tarmac, ready to order. Explore the Executive Series introducing beautifully detailed, hand-carved models, or choose a snap-together plastic airplane model from SkyMarks that will inspire fond memories of your favorite journeys in the sky.

Military model airplanes

If you’re an avid collector of military aircraft, The Airplane Shop offers military plane models from a vast assortment of brands including Corgi, Herpa, GeminiJets and more popular brands that feature perfectly scaled, highly detailed, and authentically decorated diecast model airplanes and plastic construction models that are made specifically for collectors, by collectors.

Toy airplanes and accessories

The Airplane Shop’s airplane catalog doesn’t leave out the tot-sized frequent flyers. Find a variety of fun flying toys for younger pilots including plane seats, flight attendant dolls, inflatable airplanes, pull-along planes, jigsaw puzzles, plush planes, radio-controlled aircraft, and more. You’ll also find an assortment of airplane collectibles and accessories from pens, mugs, and magnets to aviation signs, posters, videos, and apparel.

The Airplane Shop is your final destination for plastic and diecast model airplanes, collectibles, toy airplanes, and aviation-themed gifts. Browse their model airplane catalog for hundreds of model replicas and displays of both commercial and military airplanes that are exquisitely made and ideal for showing off your love for everything airborne.

The Airplane Shop FAQs

Here are the most frequently asked questions about The Airplane Shop to keep you guided as you shop:

Ordering & Shipping Policy

The Airplane Shop Ordering & Shipping Policy

Can we do phone orders?

Yes, Place your order by calling the toll-free line at 800-752-6346 on weekdays, 9am-6pm and Saturdays, 10am-4pm. Please have your credit card ready when placing an order. Representatives can confirm the availability of all items. Credit cards are not charged until orders are ready to be shipped.

Do you cater Fax Orders?

Yes, we do. Fax completed order forms with credit card information and daytime telephone number to 973-882-4566, 24 hours a day, 7 days a week.

How about Mail Orders?

Yes, You can complete order forms with payment information including daytime telephone number, and mail it to The Airplane Shop, 24 Stewart Place, Unit 4, Fairfield, New Jersey 07004.

Do you have Gift Orders?

Yes. For each gift order, we’ll send your gifts wrapped in our special decorative paper for only $5.00 each. Use item number GFWRP and add it to your cart or order form.

Note: Credit card, check, and money order payments are accepted. Sorry, no CODs.

Do you offer Gift Cards?

Gift Cards are available in increments of $25.00. They will be sent with your personal message and the latest edition of our catalog. Use item numbers GIFTCARD25 for $25, GIFTCARD50 for $50.00, GIFTCARD75 for $75, and GIFTCARD100 for $100 and add it to your cart or order form.

Returns and Exchanges

The Airplane Shop Return/Refund Policy:

Can I return a Damaged Merchandise?

Should you receive a defective model, please contact our office at 1-800-752-6346, 973-244-1203 or, within 7 days for a return authorization. At that time a replacement will also be sent. You will be charged for replacement until the defective model is returned. Once the defective model is received we will issue a full refund which will be credited back to the original form of payment.

Do you cater Standard Returns?

If for any reason you are not satisfied with your purchase, you must return it within 30 days for credit, exchange, or refund. Models should be in their original packaging and condition. This does not require a return authorization, however, please make sure you include paperwork in the box indicating your instructions. You must pay the shipping for your return/exchange. Once the package is returned we will issue a refund which will be credited back to the original form of payment. Refund will be for the product only. Original shipping and return shipping are not refundable. Please allow up to 10 business days to process your credit.

Where do I send all Returns for credit or exchange?

The Airplane Shop
24 Stewart Place
Unit 4
Fairfield, NJ 07004-163

Where do I send Questions and Changes to Orders?

All inquiries and changes to your order should be brought to the attention of our Customer Service Department. Hours of Operation:
Monday – Friday 9 am – 6Pm (EST)
Saturday 10 am – 4 pm

The Airplane Shop Catalog Cover

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