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Request a Free Mail Order Webs Arts, Hobbies and Crafts Catalog 2022

Webs Frequently Asked Questions


WEBS - America's Yarn Store - YouTube

Webs America’s Yarn Store catalog is a second-generation, family-owned business. WEBS has been the destination for knitters, weavers and spinners for over 30 years. They are the complete source for spinning, weaving, and knitting yarn, equipment, weaving looms, accessories and books and patterns. WEBS carries nearly every major brand of knitting yarn, needles and supplies. They also offer their own line of yarn called Valley Yarns. These are incredible first-quality yarns imported from all over the world and offered with great site-wide savings.

For weavers, WEBS carries a large variety of coned yarns, weaving looms, and equipment as well as hundreds of books on every topic from advanced weaving and textile art to knitting for beginners. Spinners will find a large selection of spinning fibers, wheels, and accessories.

WEBS also offers an incredible selection of closeouts and mill ends. These yarns are offered at incredible savings, and their low, low prices make them ideal material for trying a new technique or medium, or for weaving or knitting for beginners.

Fast, affordable shipping and a second-to-none customer service department make WEBS the only place to shop for all your spinning, weaving, textile art, and knitting needs. Visit them at www.yarn.com and make WEBS-America’s Yarn Store your local yarn store, no matter where you live!

Webs Frequently Asked Questions

Ordering & Shipping

  1. When will my order ship?

Our current processing time is 3–4 business days before an order is packed and shipped from WEBS. We do our best to ship within this timeframe, but please feel free to call if you need faster shipping options. We will email a shipping notification once your order ships with any available tracking information. See our Shipping Information page for more details about our shipping process.

2. How can I get expedited shipping for my order?

If you need a faster shipping option than our normal processing time of 2 business days, we provide Next Day Air, Second Day Air, and Three Day Air through UPS within the Continental U.S. You can select one of these options during checkout for an additional cost.
Expedited orders placed before 1pm ET will be shipped same day. Expedited orders placed after 1pm ET will be shipped the following business day. UPS does not ship on Saturday and Sunday, so orders placed close to the weekend will only be shipped on business days. For example, an order placed on Friday using Next Day Air will be delivered on Monday.
If you have a drop-dead date for which you need to receive an order, please contact Customer Service for the most accurate advice on how to ensure that your will receive your order in time.


3. How do I redeem a WEBS Gift Card?

To redeem your Gift Card online, simply put the gift card number in the Gift Card Number field when checking out. If you are using more than two (2) cards, put the authorization number from the back of the cards and the gift card values in the Special Instructions box on the Payment & Review page during checkout, and we will apply the balance to your order. Physical WEBS Gift Cards can also be used in the store or on the phone.What are my payment options?We accept all major credit cards—Visa, MasterCard, Discover, and American Express. For checks or money orders, please mail them with a list of what you would like to purchase including quantities and prices, and remember to include shipping costs, which can be calculated using our shipping charts. Note that money orders and check orders are held two weeks for bank clearance.
We also accept PayPal for online orders. We cannot accept PayPal for phone orders though.

  • PayPal overrides any Shipping Address that a customer enters on our Addresses page during Checkout that is different from what PayPal has on file.
  • The name on the PayPal account is the name that is used for the order when it comes into our system. If you have a question about a PayPal order placed, please tell Customer Service what the PayPal account name is if different than the name of the person placing the order.
  • We are unable to take more funds from PayPal than what is authorized at the time that the order is placed. If a customer wants to add to an order, we have to take a credit card for the whole order (original and additions) and then we refund the PayPal transaction.
  • If an order includes a coned yarn where the weight varies, we may contact the customer and send a PayPal invoice with the additional amount due.
  • If using a Gift Card AND PayPal for an order, the gift card must be applied to the order before the customer goes out to PayPal to authorize a payment. If the customer needs to use more than one gift card, please contact customer service at 1-800-367-9327 to place the order.

Email & Catalog Preferences

  1. How do I get onto the WEBS mailing list or request a catalog?

If you have purchased from us in the past 12 months, you are automatically on our mailing list. As long as you continue to purchase from us once per year, you will remain on the list. If you haven’t purchased from us in the past year but would like to receive our print catalog, you can fill out our Catalog Request form or contact Customer Service and request a catalog.

You will continue to receive mailings and catalogs for the next 12 months. In order to remain active on our list beyond 12 months, you will need to make a purchase one time during the year.

2. How do I stop receiving your print catalogs?

Contact Customer Service and they can remove you from our catalog mailing list.

3. How do I unsubscribe from your email list?

If you no longer want to receive our marketing emails, click the link at the bottom of our Preference Center page. Be aware that you cannot unsubscribe from our transactional emails such as Order Confirmation, Shipping Confirmation, and emails to write a review of purchased products.

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