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Request a Free 2022 New Braunfels Smokehouse Food and Gourmet Catalog

New Braunfels Smokehouse Frequently Asked Questions


Since 1945, New Braunfels Smokehouse has been preparing Texas hickory-smoked meats. It is their pride to bring to you and your families a variety of Delectable Gourmet Gifts for Every Budget and Occasion! With their selection of products, you can share some hickory smoked happiness with those you love.

Smoked turkey

Make Thanksgiving or Christmas dinner extra special with a New Braunfels Smokehouse rich and juicy smoked turkey that arrives fully cooked and ready to carve. Choose a hickory-smoked or peppered whole turkey or a bone-in or boneless turkey breast. Rest assured that the mean is very low in fat and is totally delicious. Anyone needing great food and snack would likely enjoy the maximum flavor of their turkey products.

Smoked beef brisket

Treat your family and friends to the slow-cooked taste of a smoked brisket. Tender and juicy, their ready-to-serve smoked brisket is perfect by itself, or with their famous Texas barbeque sauce. All their beef choices are expertly seasoned and smoked, famous for their beefy flavor and tender bite. The New Braunfels Smokehouse is rich in signature spices that impart a rich, savory undertone that mingles with the brisket’s smoky edges to deliver a savory experience that is truly one-of-a-kind.

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Texas baby back ribs

Make any meal a special occasion with an order of meaty, juicy baby back pork ribs, drenched in New Braunfels Smokehouse’s famous barbeque sauce. Order them alone, or pair them with smoked brisket, sausages, and extra sauce for a ready-to-eat mail-order Texas barbecue feast. These meaty, tender, extra-juicy ribs will please even the most particular rib lover in your family, so be sure to order extra for yourself!

Tenderloins

Pile your sandwich high with slices of fully cooked pork, turkey, or beef tenderloin. Each peppered and smoked tenderloin is ready to slice for appetizers, grilling, or lunch boxes. Sit down to an incredible old-fashioned barbecue buffet featuring three expertly prepared entrees from the top smokehouse! So incredibly tender and more flavorful than you can imagine – the hickory-kissed flavor comes through in every glorious bite, and our secret sauce takes it right over the top. Great for entertaining and a gift beyond compare. Fully cooked and ready to savor.

Smoked cheeses

Compliment your smoked meat choices when you buy smoked cheese online or from their catalog. Choose cheddar, jack, Swiss, or Mozzarella, or save when you try all four. Their generous smoked cheese samplers, or cheese and sausage combos are popular as corporate Christmas gifts or employee recognition rewards. Add our smoked delicacies to your game day spread, and the excitement instantly rises to a fever pitch. So incredibly delicious—our bountiful food gifts let your guests enjoy the most popular sausage selections. 

Snacks, condiments and sauces

Don’t forget the extras that make a New Braunfels Smokehouse meal so special. Add their famous chow relish, marinated mushrooms, and of course a few extra bottles of their famous barbeque sauce for the perfect meal. Stock up on snacks for the weekend when you buy beef jerky online, in flavors from teriyaki to Jalapeno. Finish your meal with Texas pralines, fruitcake, or classic southern pecan pie.

For the Texas taste of real smoked bacon, the finest sausages, smoked turkey, and beef jerky online, order your smoked meats and barbecue from the leader in hickory-smoked meats for over 70 years: New Braunfels Smokehouse. From corporate holiday gifts to football tailgating treats, let them send the tastes of Texas to you.

Gift List

Take the guesswork out of future orders—we’ll save your gift list to make them complete, convenient, and easy to place. Following your first order, the list is sent to you each year for your review and any changes, and we take care of the rest. To get started on this timesaving holiday tradition, download our printable order form.

Customized Gifts

Choose from the array of items in our catalog or website, or call our corporate gift designers to create customized gifts that suit your budget. Add a special touch with the enclosure of your own company’s greeting cards, or Smokehouse gift cards for a bountiful surprise.

Gift Certificates

Give the luxury of options, with New Braunfels Smokehouse gift certificates in amounts starting at $25. And when last-minute shopping calls for high quality, our electronic gift certificates promise Smokehouse excellence with minimal waiting.

New Braunfels Smokehouse’s Frequently Asked Questions

#1 Product Questions

  • How do I keep my jerky fresh?

Until you are ready to eat your jerky, store it in your freezer. This will help retain the freshness of the product. If you choose, you can leave the jerky in your pantry until opened. This product is considered Shelf Stable. Once a package has been opened, store the jerky in the refrigerator to ensure freshness.

  • Can your products be refrozen?

Yes, New Braunfels Smokehouse products may be refrozen and stored in your freezer for 3-6 months.

  • What if I’m not satisfied with the products that I receive?

The New Braunfels Smokehouse guarantees that you must be completely satisfied, or we will make it right – with an appropriate exchange or refund. Please contact our Customer Service Department at 1-800-537-6932 or help@nbsmokehouse.com if you have any questions or concerns regarding our guarantee. We regret that we cannot extend our Unconditional Guarantee to orders for which we have been given an incorrect delivery address or that have been shipped to a P.O. Box address.

  • Does New Braunfels Smokehouse sell gift certificates?

We certainly do! For your convenience, we offer two types of gift certificates. Our electronic gift certificates are emailed to the recipient within 24-48 hours and are the perfect gift when you’re pressed for time! Our standard, full-color gift certificates are mailed to the recipient with a copy of our latest catalog via our standard shipping method. Gift certificates are redeemable through our catalog or online.

#2 Shopping Questions

  • Will I receive confirmation that my order was received?

Once your online order has been received, you will receive an email letting you know that the order is in our queue to be reviewed and released to shipping. You will receive a second confirmation when your order details have been verified and the order has been released for processing. We ask that you review the order information provided on the confirmation and notify us immediately if there are any errors.

  • How can I check the status of my order?

You may monitor the status of your order by clicking MY ACCOUNT at the top of the page and entering your email address and account password. Once your account information displays, click the VIEW DETAILS button next to the order you wish to check on. Your order information and status is displayed.

You may also contact our customer service department at 1-800-537-6932 between the hours of 8am and 5pm CST.

  • If I order online, will I get the same promotions that are offered in your catalog?

When placing your order online, all of your items will display in your shopping cart. To the left of the items displayed in the shopping cart, you’ll see the words Promotional Code. Enter the promotional code from your catalog or other Smokehouse sale material into the box and click the SUBMIT button. This will ensure that you receive the promotion that was offered to you.

#3 Ordering Questions

  • Can I have an exact ship date?

We do our best to ship your package on the date specified by you, if possible, otherwise, we will ship it on the next available shipping date. Your shipping date will be listed on your email order confirmation. Orders received after Noon Central Time on Wednesday will be processed and shipped on the following Monday unless Next Day Delivery is requested. Holiday ship dates are always subject to change. Holiday packages may be shipped earlier than requested to ensure holiday delivery or to accommodate the carrier’s shipping schedules.

  • How can I place my order?

Orders may be placed by phone, fax, mail order, or website. For more information, visit our Other Ways To Order page. When placing an order, please select one submission type only. For example, do not submit an order by email and the same order by fax. This results in order duplication with each order being entered separately and the customer being charged for both entries.

  • What are the hours of operation for Customer Service?

The hours of operation for Customer Service are 8 am – 5 pm Central Time, Monday – Friday. Please call 1-800-537-6932 for assistance.

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